When I was young, I made three plastic models. One was of a car—a ’57 Chevy. Another was of a plane—a Spitfire. And a third was of the Darth Vader TIE Fighter. I was so proud of them. Each one was just like the real thing. The wheels turned on the car, and the plane’s propeller moved when you blew on it. And of course, the TIE Fighter had Darth Vader inside.
When I went to work on the internet, I had to measure things. As I discussed in my last post, Measure cloud performance like a customer, when you measure on the internet you need to measure in ways that are representative of your customers’ experiences. This affects how you measure in two ways. The first is the perspective you take when measuring, which I talked about last time. The second way is the techniques you use to perform those measurements. And those techniques are, in effect, how you make a model of what you want to know. Those childhood plastic models turn out to offer some solid guidance after all.
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