Salesforce.com is moving beyond CRM and into e-commerce with the acquisition of cloud service provider Demandware.
It will use the purchase to kick-start a new field of business, the Salesforce Commerce Cloud, it said Wednesday.
The company already has its Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud.
By rebranding Demandware Commerce Cloud as its own, Salesforce will be able to combine e-commerce, order management, point-of-sale, store operations and predictive intelligence into its own platform.
Commerce Cloud will allow Salesforce customers to connect with their own clients in new ways, the company said, while Demandware customers will gain access to sales, marketing and analytics functions from Salesforce. Demandware customers include L’Oreal and U.K. retail chain Marks & Spencer.
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