As everyone knows, last week a United Airlines passenger was asked to deplane because the airline overbooked and needed his seat for a staff member, then was dragged off the plane by Chicago airport cops when he refused to leave. Yes, the passenger didn’t follow the rules, but the .
Believe it or not, what happened at United is an object lesson for any business that signs up for cloud services. I’ll explain shortly.
Back in 2007, I boarded a United flight that was overbooked, and I . It was inconvenient and humiliating. However, I didn’t go limp, and the cops didn’t drag me bleeding off the flight.
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